Privacy Policy
Effective Date: July 8, 2026
Dialed Coaster (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit dialedcoaster.com, place an order, upload a custom reference image, or contact us.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Shipping address
- Order details
- Custom design notes
- Reference numbers or model information you provide
- Images or files you upload for custom orders
- Payment status and transaction reference information
- Messages or support requests you send us
We do not store your full credit card number. Payments are processed by Stripe.
2. How We Use Your Information
We use your information to:
- Process and fulfill your order
- Create custom coaster designs
- Contact you about your order
- Ship your order
- Handle customer support
- Prevent fraud or misuse
- Improve our website, products, and checkout process
- Maintain business records
3. Custom Uploads and Reference Images
If you upload an image or provide custom design details, we use that information only to review, create, and fulfill your order.
Custom uploads may be stored using third-party tools we use to operate the business, including image hosting, order management, and automation services.
4. Payment Processing
Payments are processed securely by Stripe. We may receive limited payment-related information such as payment status, transaction ID, customer email, and order total, but we do not receive or store your full card number.
Stripe’s use of your payment information is governed by Stripe’s own privacy policy and terms.
5. Third-Party Services We Use
We may use third-party service providers to run our website, manage orders, process payments, store uploaded images, automate workflows, and ship orders.
These may include:
- Framer for website hosting
- Stripe for payments
- Airtable for order management
- Make for automation
- Cloudinary for uploaded image storage
- Shipping providers or shipping software for fulfillment
These providers only receive information needed to perform their services.
6. How We Share Information
We do not sell your personal information.
We may share information when necessary to:
- Fulfill your order
- Process payment
- Ship your order
- Provide customer support
- Comply with legal obligations
- Protect our business, customers, or website from fraud or abuse
7. Data Retention
We keep order and customer information for as long as needed to fulfill orders, provide support, maintain business records, resolve disputes, and comply with legal or tax obligations.
Custom upload files may be retained as part of your order record unless deletion is requested and we are legally or operationally able to delete them.
8. Your Choices
You may contact us to request access, correction, or deletion of your personal information.
Some information may need to be retained for legal, tax, fraud-prevention, or order-record purposes.
9. Cookies and Website Data
Our website and third-party service providers may use cookies or similar technologies to operate the site, support checkout, improve performance, and prevent fraud.
You can control cookies through your browser settings, but disabling cookies may affect site functionality.
10. Security
We use reasonable measures to protect customer information. However, no website, payment system, or online storage method is completely secure.
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
For privacy questions or requests, contact us at: